any players did not receive our email with the new passwords and recovery keys. Therefore we sent again the account data to the new email address of all accounts at which the player wanted to change the email address the account is registered to. Of course you do not get this second email if you have already logged in since the hacking incident.

If you still have problems to access your account, please read the hints in the previous news and our updated FAQ. We regret to say that we cannot help you through individual email support concerning account problems or hacking. In principle, please use the Lost Account Interface in such cases. Of course you can also use the web interface mentioned in the latest news if all other possibilities fail to help you.

Kind regards,
Your CipSoft Team